Privacy Policy

1. Who We Are

This website is operated by CRAFTLENS VISUALS LTD, a private limited company registered in England and Wales (company number 17223668).

Registered office: 190 Derinton Road, London, England, SW17 8HY.

Contact email: [email protected]

CraftLens Visuals LTD is the data controller for personal data collected through this website.

2. What Data We May Collect

We may collect personal data in the following circumstances:

• When you submit a project enquiry through the contact form on this website
• When you send an email directly to the contact address listed on this website
• Technical data collected automatically by website hosting or analytics services (if applicable)

Contact form and enquiry data

When you submit a contact form or project enquiry, the following information may be collected:

• Name
• Email address
• Company or organisation name (if provided voluntarily)
• Project type and description
• Intended use and platform information
• Preferred timeframe
• Location (if provided voluntarily)
• Any other information included in your message

3. Lawful Basis for Processing

CraftLens Visuals LTD processes personal data submitted through the contact form on the basis of legitimate interests and, where you have provided explicit consent, on the basis of consent.

For project enquiries, the legitimate interest is to respond to and manage incoming production enquiries in connection with the video production activities of the company.

Where the contact form includes a consent checkbox, submission without ticking that box will not result in the enquiry being processed.

4. How We Use Your Data

Personal data submitted through this website may be used to:

• Respond to project enquiries and production-related questions
• Maintain records of enquiries received
• Communicate about potential or ongoing production projects

We do not use your personal data for marketing purposes without your explicit consent. We do not sell personal data to third parties.

5. Data Retention

Personal data collected through project enquiries will be retained for as long as is reasonably necessary to manage the enquiry and any associated production project, and in accordance with applicable legal obligations.

Where an enquiry does not result in a project, personal data will not be retained beyond the period reasonably necessary to manage the initial communication.

6. Sharing of Personal Data

CraftLens Visuals LTD does not share personal data with third parties except where necessary to operate this website and respond to enquiries. This may include:

• Website hosting and email service providers
• Form processing service providers (if used)

Any such providers are required to handle personal data in accordance with applicable data protection law.

7. Cookies and Analytics

This website may use cookies to support its operation. Please refer to the Cookie Policy for further information about cookie use on this website.

If analytics services are used on this website, the Cookie Policy will describe what is collected and how it is used.

8. Your Rights Under UK GDPR

Under UK GDPR, you have the following rights in relation to personal data held about you:

• Right of access — you may request a copy of the personal data held about you
• Right to rectification — you may request correction of inaccurate or incomplete data
• Right to erasure — in certain circumstances, you may request deletion of your personal data
• Right to restrict processing — in certain circumstances, you may request that processing is limited
• Right to object — you may object to processing based on legitimate interests
• Right to withdraw consent — where processing is based on consent, you may withdraw consent at any time

To exercise any of these rights, please contact us at [email protected].

9. Complaints

If you have concerns about how your personal data has been handled, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

We would encourage you to contact us in the first instance so that we can attempt to resolve the matter.

10. Changes to This Policy

This Privacy Policy may be updated from time to time. The current version will always be available at this URL. We recommend reviewing this page periodically to stay informed of any changes.

11. Contact

For any questions or requests relating to this Privacy Policy or personal data held by CraftLens Visuals LTD, please contact:

Email: [email protected]
CRAFTLENS VISUALS LTD, 190 Derinton Road, London, England, SW17 8HY